Industries

Where custom AI agents earn their keep

The engagement model stays the same; the agent patterns change with the work. Six verticals where we know what good looks like.

Customer service

Support agents that answer around the clock, in the customer’s language, without making them repeat themselves. The repetitive tickets get resolved instantly; the hard ones reach a human with full context already attached.

  • 24/7 support agents
  • FAQ automation and ticket management
  • Customer onboarding
  • Multilingual support

Sales and marketing

Agents that qualify leads in conversation, book the meeting, and keep follow-ups moving while your reps focus on deals that are actually alive. Campaign and content work gets personalized at a scale no team can match by hand.

  • Lead qualification and scoring
  • Meeting scheduling and follow-ups
  • Campaign automation
  • Content personalization

Operations

The back office is where agents pay off fastest: processes that run on schedule, reports that write themselves, and compliance checks that never get skipped because someone was on vacation.

  • Process automation
  • Data analysis and report generation
  • Resource management
  • Compliance monitoring

Finance and HR

Invoices, expenses, onboarding paperwork, and leave requests follow predictable rules, which makes them ideal agent work. Cycle times drop, error rates drop, and your people stop re-keying data between systems.

  • Invoice and expense processing
  • Employee onboarding
  • Leave management
  • Payroll assistance

Healthcare

Scheduling, reminders, and follow-ups handled by agents reduce no-shows and give staff hours back for patient care. Every build follows HIPAA-aware data handling, including integrations with EMR systems.

  • Appointment scheduling and reminders
  • Patient follow-ups
  • HIPAA-aware data handling
  • EMR system integration

Technology

Engineering teams drown in their own information. Knowledge agents answer questions from your docs, runbooks, and tickets; operations agents triage incidents, watch systems, and push routine DevOps work through tools like GitHub and Jira.

  • Internal knowledge assistants
  • Incident and ticket triage
  • System monitoring and alerting
  • DevOps workflow automation

Your vertical, your numbers

Tell us your industry and the process that hurts. Discovery puts a realistic ROI estimate on it before you spend anything.

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Prefer to build your own? These same patterns are available in the CraftAgent builder.