Frequently Asked Questions

We build a wide range of AI agents including customer service representatives, sales qualification agents, internal knowledge assistants, workflow automation bots, data analysis assistants, and more. Our agents can be designed for virtually any business function where information processing, decision-making, or communication automation would add value.

Our pricing is based on a combination of factors including the number of AI agents deployed, query volume, integration complexity, and support requirements. We offer standard packages for most common implementations, but can also create custom pricing for enterprise needs. All our plans include implementation, training, and ongoing support. There are no hidden fees, and we're transparent about all costs up front.

View our pricing page for more details.

We support integrations with over 1,000 business tools and platforms including CRM systems (Salesforce, HubSpot), communication tools (Slack, Microsoft Teams), productivity suites (Google Workspace, Microsoft 365), ERP systems (SAP, Oracle), customer support platforms (Zendesk, Intercom), and many more. We also offer custom API development for proprietary systems and specialized needs. If you have specific integration requirements, contact us to discuss your needs.

Typical implementation timelines range from 2-8 weeks depending on complexity. Simple agents with standard integrations can be deployed in as little as 2 weeks, while more complex enterprise solutions with custom integrations and extensive knowledge bases may take 6-8 weeks. During our initial consultation, we'll provide a specific timeline estimate for your project.

Our implementation process follows three key phases:

1. Discovery: We analyze your existing processes, document requirements, calculate potential ROI, and create a detailed project roadmap.
2. Development: Our team engineers the AI architecture, develops custom integrations, implements security measures, and conducts iterative testing.
3. Deployment: We deploy your solution, provide comprehensive training, monitor performance, and offer ongoing support.

Throughout the process, you'll have a dedicated implementation manager who provides regular updates and ensures your solution meets all requirements.

We design our implementation process to minimize disruption to your team while ensuring we capture all necessary information. Key stakeholders will need to participate in initial discovery sessions (typically 2-3 meetings), review and approve designs, and participate in testing. We also recommend identifying a project owner on your side who will be our main point of contact. For most implementations, we estimate 4-8 hours per week of involvement from your team during the first few weeks, decreasing as the project progresses.

Yes, comprehensive training is included with all our implementations. We provide role-specific training for administrators, end-users, and technical staff. Training is delivered through a combination of live sessions, documentation, and recorded videos. For enterprise clients, we offer on-site training options and can develop custom training materials tailored to your organization's needs. Our goal is to ensure your team is fully equipped to use, manage, and get maximum value from your AI solutions.

Security is our top priority. Our platform is SOC 2 Type II certified and complies with GDPR, CCPA, and HIPAA requirements. We implement end-to-end encryption for all data, use secure cloud infrastructure with robust access controls, and conduct regular security audits. For enterprise clients, we offer additional security measures including private cloud deployments, custom data residency options, and tailored compliance documentation.

We maintain rigorous compliance with industry standards and regulations including:

• SOC 2 Type II certification
• GDPR compliance
• CCPA compliance
• HIPAA compliance (for healthcare implementations)
• ISO 27001 certification
• PCI DSS compliance (for payment processing)

We also conduct regular third-party security assessments and penetration testing to verify our compliance and identify potential vulnerabilities.

We treat your proprietary data with the utmost care and confidentiality. All data is encrypted both in transit and at rest using industry-standard encryption. We implement strict access controls that limit data access to only authorized personnel on a need-to-know basis. Your data is never used to train AI models for other clients, and we offer data residency options to ensure your information remains within specific geographic boundaries if required. We also provide detailed data processing agreements that clearly outline how your information is handled, processed, and protected.

Yes, we offer a 15% discount on all plans when billed annually. This can provide significant savings while securing our services for a full year.

We track several key metrics to demonstrate ROI including: time saved through automation (measured in hours and equivalent salary cost), operational cost reduction, increased conversion rates, improved response times, higher customer satisfaction scores, and reduced error rates. Our analytics dashboard provides real-time visibility into these metrics, and our team conducts regular reviews to optimize performance and maximize return on your investment.

If you exceed your monthly query limit, you'll be billed at a per-query rate for additional usage. We provide usage alerts at 80% and 90% of your limit so you can monitor your consumption. You can also upgrade your plan at any time if you consistently need more queries. For enterprise clients, we offer custom volume pricing to accommodate higher usage patterns.

All plans include implementation support, training, and ongoing maintenance. The level of support varies by plan, with standard plans receiving email support with 24-hour response times, professional plans adding chat support with 8-hour response times, and enterprise plans including 24/7 priority support with dedicated account management. We also offer optional support add-ons including on-site training, custom documentation, and extended hours support.